Terms of Service

OVERVIEW

This website is operated by Top Candy Limited (“we”, “us”, “our”). We provide this website, including all information, tools, and services (the “Service”) to you, the user, subject to your acceptance of these Terms of Service (“Terms”).

By accessing our website and/or purchasing from us, you agree to be bound by these Terms, including any additional terms and policies linked herein or available by hyperlink. These Terms apply to all users, including browsers, customers, merchants, and contributors of content.

If you do not agree with these Terms, you must not use our website or Services.

We reserve the right to update or amend these Terms at any time by posting the updated version on our website. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products and services.

SECTION 1 - ONLINE STORE TERMS

  • By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or you have parental/guardian consent.

  • You must not use our products or Services for any unlawful purpose or in breach of any applicable law.

  • You must not transmit viruses, malware, or harmful code.

  • Breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 - CONSUMER RIGHTS & RETURNS

If you are a UK or EU consumer purchasing online, you have certain rights under the Consumer Contracts Regulations 2013:

  • You may have the right to cancel your purchase within 14 days of receiving your goods.

  • This right does not apply to certain products, including perishable goods, personalised/custom items, or sealed goods that have been opened for hygiene reasons.

  • If you exercise your right to cancel, you must notify us in writing within the cancellation period and return goods in their original condition.

  • Refunds will be processed according to our Refund Policy, which forms part of these Terms.

SECTION 3 - GENERAL CONDITIONS

  • We may refuse service to anyone for any reason at any time.
  • Your non-credit card data may be transmitted unencrypted across networks; credit card details are always encrypted in transit.
  • You may not reproduce, copy, or exploit any part of the Service without our written permission.

SECTION 4 - ACCURACY OF INFORMATION

We strive to ensure all information on this site is accurate, but errors or omissions may occur. Information is provided for general guidance only and should not be solely relied upon.

SECTION 5 - MODIFICATIONS & PRICING

  • Prices and availability are subject to change without notice.
  • We may modify or discontinue the Service (or any part of it) without notice and will not be liable for any such changes.

SECTION 6 - PRODUCTS OR SERVICES

  • Some products are available exclusively online and may have limited quantities.

  • We make every effort to display colours accurately but cannot guarantee that your device’s display is correct.

  • We may limit sales to certain geographic regions or quantities per customer.

SECTION 7 - BILLING & ACCOUNT INFORMATION

  • We reserve the right to cancel or limit orders, including those placed under the same account, credit card, or shipping address.
  • You agree to provide accurate and up-to-date account and payment details.

SECTION 8 - THIRD PARTY TOOLS & LINKS

We may provide access to third-party tools or link to external sites we do not control. We are not responsible for their content, security, or policies.

SECTION 9 - USER CONTENT

By submitting content (e.g., reviews, suggestions, images), you grant us a non-exclusive, royalty-free, worldwide licence to use it for any lawful purpose. You are responsible for ensuring your content does not infringe any rights or laws.

SECTION 10 - DATA PROTECTION

Your personal data will be processed in accordance with the UK GDPR and our Privacy Policy.

By using our Services, you consent to such processing.

SECTION 11 - PROHIBITED USES

You must not use our site for unlawful purposes, infringe rights, upload harmful code, collect others’ personal data without consent, or bypass our security measures.

SECTION 12 - DISCLAIMER & LIMITATION OF LIABILITY

Our Services are provided “as is” without any guarantees.

We are not liable for indirect, incidental, or consequential losses, except where liability cannot be excluded under applicable law.

SECTION 13 - INDEMNITY

You agree to indemnify and hold harmless Top Candy Limited from any claims or damages arising from your breach of these Terms.

SECTION 14 - SEVERABILITY

If any part of these Terms is found to be invalid, the remainder will still apply.

SECTION 15 - TERMINATION

We may suspend or terminate your access if you breach these Terms. Your obligations before termination will still apply.

SECTION 16 - GOVERNING LAW & DISPUTES

These Terms are governed by the laws of England and Wales.

If you have a complaint, please contact us first so we can attempt to resolve it informally before considering legal action.

SECTION 17 - CONTACT

Questions about these Terms should be sent to customer.care@topcandy.co.uk.