Refund/Returns Policy
We want you to love your order❤️
We really hope that you enjoy your sweets but sometimes problems occur. We sincerely apologise in advance if you are affected by this😔
How to get in touch 📧
Use our Contact Us form and select Returns & Refunds as the reason
Alternatively, you can email us at customer.care@topcandy.co.uk or via social media @topcandyuk. Please include your name, order number, and any other details which may be relevant for the quickest resolution. We may also require photos of your item(s) including packaging
We will review your case and aim to respond within 24 hours⚡️
Alternatively, you can email us at customer.care@topcandy.co.uk or via social media @topcandyuk. Please include your name, order number, and any other details which may be relevant for the quickest resolution. We may also require photos of your item(s) including packaging
We will review your case and aim to respond within 24 hours⚡️
Damages and issues ☹️
If your item(s) is/are damaged or incorrect, please contact us within 24 hours of delivery to ensure a quick resolution
Exceptions / non-returnable items 😭
Due to the perishable nature of our sweet pouches and hygiene considerations, all sales are final — we cannot accept returns🙅🏽♂️
Please note that under UK Consumer Contracts Regulations, perishable goods are exempt from the 14-day cancellation right. This is also highlighted in our Terms of Service
Please note that under UK Consumer Contracts Regulations, perishable goods are exempt from the 14-day cancellation right. This is also highlighted in our Terms of Service
What to expect🔮
Depending on availability, we may offer a replacement, refund, or discount code for your next purchase